Blueprinting a Service
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Type
Workshop
Duration
6h
DESCRIPTION
BRINGING A SERVICE TO LIFE Bringing a service to life can be a complex process that includes understanding various stakeholders, deciphering how they are connected and identifying the touchpoints between your business and your customer. In this seminar, the main attributes of Service Design will be discussed, and participants will gain a sense of the benefits for a team implementing it.Modules
1
Problem and Context
2
Outside-In Approach
3
Breakdown of the User Journey
4
Ideation
5
Design the Blueprint
6
Single Touchpoint vs Coordinated Touchpoints
Outcomes
Identify the stakeholders of a service
1
Understand the Service Design principles and components
2
Discuss basic tools to help with Service Design
3
Develop an understanding of the benefits of using Service Design
4
