Understanding Customer Experience
> Business Training > Innovation > Understanding Customer Experience
Type
Seminar
Duration
2h
DESCRIPTION
CUSTOMER EXPERIENCE INNOVATION IS ABOUT DISRUPTION At heart, customer experience innovation is about disruption. Engaging and even exhilarating, we put the customer at the center of the business to kick-start opportunities for incremental and transformational innovation. The course assists organizations to get a competitive advantage in the digital age.Modules
1
The need to focus on Customer Experience
2
The factors of Innovation adoption
3
Service vs Experience
4
Changing Perspectives
5
Radical Customer-Centricity
Outcomes
Bring the customer voice into the innovation process
1
Learn how to uncover unarticulated customer needs
2
Leverage digital disruption to create totally new products, services, and experiences
3
Be inspired to create winning ideas, so you can start innovate
4
